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Friday 12 july 2019
A mobile CMMS, or nothing !

Key-need when implementing a Computerized Maintenance Management System [CMMS], mobility is for companies the main lever which will insure them a huge progress in productivity.

Relying on state-of-the-art technologies, the latest generation...

Tuesday 25 june 2019

Latest news
🛠️ Possibility of associating one or more equipment with the curative work order
📖 Attaching instructions, operating procedures, etc. to equipment
⚙️ New and even easier preferences page
😃 And … great customer reviews about Yuman! Join them!

Wednesday 05 june 2019
The benefits of a successful preventive maintenance

Property maintenance and industrial maintenance technicians divide their time between two types of interventions: curative and preventive. Preventive maintenance cannot be limited to maintenance based on regulatory requirements and must be considered a full-blown...

Tuesday 04 june 2019

Latest news
📲 Notify your customers by SMS
📝 Customize as you wish your clients, sites, equipment, contacts
🔔 Get instant notifications from your technicians and customers
📎 Attach documents to a piece of equipment
📂 Manage perfectly the trustees, collective ownership, occupants
🗓️ Indicate leaves and absences in the schedule
🇪🇸 And now ... Yuman in Spanish too!

Tuesday 07 may 2019
The Yuman maintenance glossary

Each profession has its own specific lexicographical field and the maintenance service sector is no exception. As an expert in the field, Yuman offers you a short vocabulary reminder here.

Identify the different categories of...

Monday 29 april 2019

Latest news
Calendar 🗓 with or without weekend extension
Traceability of email sending for quotes and invoices ✉️
New login box 🔐
Automatic numbering for customers and sites 🏢

Wednesday 24 april 2019
Respond to growing customer expectations with Yuman

The level of customer expectation is becoming higher and is today one of the strongest trends in the world of maintenance and services. The new requirements now make it necessary to provide high-quality services and to associate them with continuous communication...

Tuesday 02 april 2019
Why it is so important to outsource your CMMS?

Nowadays maintenance providers are facing a lot of challenges, one of the major problems is to succeed in the digital transformation process in a successful way. It is now fully accepted that software, that fits well to the specific needs, drastically...

Friday 22 march 2019
The digitalization of maintenance interventions

Accelerating and successfully transitioning to digital technology has become the number one priority for most companies, and the property maintenance sector is no exception to the rule. This is the case for maintenance service providers, such as heating...

Monday 11 march 2019
Understanding Computer Assisted Maintenance Management

The idea of ​​the CMMS was born in the 1980s, the first goal was to optimize the working time of the teams by grouping the data in one and the same software. For maintenance providers, this means the computerization of the intervention vouchers, with the...

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The new challenges of field service companies

Monday 25 february 2019

Maintenance providers are mainly involved in real estate maintenance and are responsible for the installation and repair of electrical, heating, plumbing, ventilation or elevators.

There are two areas in this real estate maintenance ecosystem: residential buildings (individual or collective) and commercial buildings. Each has different maintenance issues, but both are characterized by the need for preventive interventions (e.g. annual maintenance) and curative interventions (for example, a heating failure or a water leak).

The sector is therefore characterized by a certain distance between the technical teams in the field and the administrative teams (the back office). Optimizing the communication between these two facets (these two teams) of the maintenance service companies is a key element to increase productivity.

Maintenance companies must not only provide a high-quality service to their customers but they also have to operate in a complex environment where there is an increasing number of stakeholders involved in an intervention. Over time, companies in the sector have come up with new solutions to successfully manage their interventions.

Integration of new technologies

The first challenge is the use of new technologies. Tools now exist to facilitate contact between teams. Nevertheless, service delivery companies have some technological retard to catch up. The key developments for the sector came about ten years ago. It includes the large-scale wireless network, 3G network expansion, and cloud computing, which allows permanent contact even on the move. At the sector level, this is a fairly recent change. Many service providers did not immediately realize that these new technologies can significantly improve their daily lives. For example, the distribution of interventions is still often done through the distribution of paper intervention vouchers. Yet, the use of new technologies by companies has a very affordable cost, even minimal, and ROI is often very important.

As a result, new practices have emerged with new technologies and, when properly mastered, can provide a real competitive advantage to service providers. For example, the adoption of a cloud computing solution is an increasingly important solution, until becoming the standard for some service providers. They have understood that having the latest technology allows increased performance, without having to worry about updates and delays. It also allows secure storage of information.

Data management

Among the evolutions of the sector, we notice that there are more stakeholders involved in the interventions of today: owners, tenants, technicians ... All of them produce data which can be centralized and shared. The challenge is to get live-sharing information and to avoid time-consuming re-entry. Digitalization and the abandonment of paper are therefore essential to facilitate both internal communication and external communication. It is necessary to switch to intervention management software for both planning and monitoring interventions, but also billing and quotes.

For some of the service providers, the main challenge is to find a technological tool to manage maintenance contracts. The recurrence of the interventions leads to the creation of a certain number of data that must be stored and reused in order to better plan the next intervention.

Team management

Another challenge facing maintenance companies is aging teams: 50% of maintenance employees are over 45 years old. To recruit and attract new technicians, offering a connected and modern work environment can be a differentiating argument. It is also necessary to emphasize that teams in the field are now quite comfortable with the use of mobile solutions and are almost always equipped with smartphones. Technicians, therefore, expect to find tools such as professional mobile applications in their jobs. Applications have also evolved to be more intuitive and simple to use.

Maintenance providers can also turn to the use of augmented reality. It is a modern and powerful solution for developing knowledge sharing between different generations of workers. Thus, the integration of augmented reality can, in particular, allow coaching and remote monitoring of young technicians without having to send someone on the ground.

The integration of these new solutions, called CMMS (Computer Assisted Maintenance Management) also leads to managerial change. The latter is in addition to changes in the market, regulations and customer requests. It is, therefore, necessary to integrate teams enthusiastically in the implementation of new tools. Appointing an interlocutor for the implementation of a new tool can reassure teams and make it easier to respond to their fears. It is necessary that the technicians and the back office understand the added value of this evolution. The willingness to evolve and adapt to change will distinguish companies that are successfully transitioning from digital to those that have a negative view of technological change.

Adopting a powerful and modern tool for the management and monitoring of interventions is essential to meet the expectations of customers and new employees.

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