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The cloud as a service for field workers

Monday 25 february 2019

Yuman and the Mobile Workforce Management Market

The last two years have seen the emergence of next-generation cloud-based SaaS (Software as a Service) B2B  software solutions, in a Mobile First approach, the user experience as a creed and the sharing of intra and inter-company information at the center of their device.

These applications, now perfectly mature, like Yuman which are emblematic of this new wave, will now take over the old client-server ERP usually deployed on-premise, mobility in development stages,  and offering outdated user interfaces.
The user-oriented ones, facilitate the daily lives of employees by sparing them unrewarding administrative tasks in favor of high value-added actions.

Finally finish with paper!

With paper-based processes still heavily in place in service providers, field technicians are losing valuable time recovering, filling, and delivering back orders to headquarters. They also very rarely have the information they need to be fully effective: equipment manuals, instructions, list of maintenance tasks, etc.

This information, dispersed and often difficult to access in the field, can now be grouped together in a single application and available to the technician at the site of the intervention.On the office side, the situation is no better: once recovered, the paper documents must be deciphered, checked, filed, recorded and finally transmitted to the customer.

Yuman automates the entire chain of information. The actions to be taken are recorded as soon as the customer is called and instantly transmitted to the technician who receives a notification. All the ancillary documents that it will need can be associated with the transmitted message. Once the intervention is over, the technician completes in a few seconds his report, and complete it with photos and signatures too. All the actors concerned are immediately informed. The time and efficiency gains are considerable.

Finish with old generation softs

It is also time to finally end business applications which are sad, boring and impractical. To bury inherited ERP from the 70s-80s with infinite implementation delays, prohibitive license purchase and integration costs. These software programs that continue to invade companies of all sizes are a brake on their innovation and consequently their potential for growth and profits.

This is also true for service and maintenance management solution vendors who continue to sell heavy-duty, complex products to their customers, requiring lengthy training and downtime. Project management is systematically expensive, difficult, and last but not least, most of the time, deadlines are not respected.

Privilege the user

When creating software, the user, here the employee or sometimes the client, should always be the top priority of designers. However, it is clear that it has been so far the biggest forgotten publishers of business solutions.

All of this, Yuman has perfectly integrated by developing simple, fluid applications, intuitive design that had been very studied and always focusing on the essentials by eliminating superfluity and useless heaviness, which won’t work for the user. This constant concern of the development and design team ensures a quick and enthusiastic appropriation of the application by the employees.

The stakes are particularly high in the addressed ecosystem in which empowerment and autonomy is key to having field maintenance teams motivated to the fullest of their potential. Access to  information easily and produce new information quickly is very important.

Access to information facilitated

By the amount of information made available to the technician (electronic maintenance booklet, plans, diagrams, photos, lists of precise actions, etc.), directly sent at his place of intervention by multiple helpers  the diagnose provides,then Yuman facilitates and accelerates the work of the technician, his decision-making in the face of equipment that is out of order or to maintain and optimizes the relevance of his choices in his search for solutions. If we add the satisfaction of using a tool based on the latest generation technologies, we understand that with Yuman, the company has the ideal ally to improve the accountability, autonomy and motivation of its field workers.

Rapid information production

Through the application, the manager has a permanent access to what his technicians do at a given time, to the places where they are, to what they did earlier in the day and what they will do in the future or even what is happening during the current intervention. Also for the manager, he can also easily appreciate the contribution of each member into the global  team's performance. For his part, the technician knows exactly what he has to do, where he has to go and how long will it last. It also could be notified instantly via the application of a change of program or absence, ask for reinforcement.

This sharing of information and transparency is stimulating for everyone. They empower the technician and allow his manager, to arrange or preferentially coach his teams more effectively and with more proximity in a constant exchange of information between the two parts.

A bright future

To succeed in its digital transformation, it is thus at the same time out of the paper and to choose for its company an application which puts the user at the heart of its concerns.

The creation of value of a service company passes primarily by the human and the success of such a project will depend mainly on the capacity of the tools set up to be perfectly understood, appreciated and used by the employees.

This challenge, dodged by software publishers of the previous generation, is now being taken up by start-ups who are now specializing in the development of business applications.

Delivered in SaaS mode in the cloud, these new applications, which are now the backbone of the software industry, will release the productivity and growth of companies that adopt them.

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