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Friday 20 september 2019
Why should you buy your CMMS online?
Why should you buy your CMMS online?

According to a study by eMarketer, the turnover of global e-commerce will exceed 5 trillion dollars by 2021. This complete change in the way we buy goods or services can be observed in both B2C and B2B purchases by individuals and businesses.

Wednesday 31 july 2019
Appvizer awards Yuman the "Premium Software" badge
Appvizer awards Yuman the "Premium Software" badge

Appvizer, Europe's leading software recommendation platform, has selected our application Yuman as one of the best CMMS [Computerized Maintenance Management Software] by awarding it the Premium Software badge. The solution that supports all the operations of a...

Wednesday 31 july 2019

Latest news
📚 Library of models of quotes and lines templates: everything you need to create your quotes in the blink of an eye
🔩 The maintenance tasks lists get a new page with a powerful search tool 🔎
🚦 The maintenance plans have taken colors: black, yellow, blue, green, orange, instantly visualize the progress of preventive actions and check that everything is done according to the provisional schedule 📅
💾 And for the nostalgic, all the data are now exportable to Excel
The team takes a few days of deserved holidays, ⛱️ but as the developers have made good progress before leaving, there will be some news starting from August 25th!

Wednesday 24 july 2019
Digitalization and automation: some very good news for employment!
Digitalization and automation: some very good news for employment!

In the era of the digitalization of our society, it is clear to everyone that many economic sectors are in deep transition. The objective is to take advantage of the power of new technologies to improve entities’ efficiency and productivity. Companies are...

Friday 12 july 2019
A mobile CMMS, or nothing !
A mobile CMMS, or nothing !

Key-need when implementing a Computerized Maintenance Management System [CMMS], mobility is for companies the main lever which will insure them a huge progress in productivity.

Relying on state-of-the-art technologies, the latest generation...

Tuesday 25 june 2019

Latest news
🛠️ Possibility of associating one or more equipment with the curative work order
📖 Attaching instructions, operating procedures, etc. to equipment
⚙️ New and even easier preferences page
😃 And … great customer reviews about Yuman! Join them!

Wednesday 05 june 2019
The benefits of a successful preventive maintenance
The benefits of a successful preventive maintenance

Property maintenance and industrial maintenance technicians divide their time between two types of interventions: curative and preventive. Preventive maintenance cannot be limited to maintenance based on regulatory requirements and must be considered a full-blown...

Tuesday 04 june 2019

Latest news
📲 Notify your customers by SMS
📝 Customize as you wish your clients, sites, equipment, contacts
🔔 Get instant notifications from your technicians and customers
📎 Attach documents to a piece of equipment
📂 Manage perfectly the trustees, collective ownership, occupants
🗓️ Indicate leaves and absences in the schedule
🇪🇸 And now ... Yuman in Spanish too!

Tuesday 07 may 2019
The Yuman maintenance glossary
The Yuman maintenance glossary

When a maintenance service provider
Meets another maintenance service provider...
What do they tell each other?
Maintenance stories...

Each profession has its own specific lexicographical field and the...

Monday 29 april 2019

Latest news
Calendar 🗓 with or without weekend extension
Traceability of email sending for quotes and invoices ✉️
New login box 🔐
Automatic numbering for customers and sites 🏢

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Why it is so important to outsource your CMMS?

Why it is so important to outsource your CMMS?

Tuesday 02 april 2019

Nowadays, maintenance providers face many challenges, among which the full success of their digital transition is one of the most important. It is now definitively accepted that a software which adequately meets the specific needs of companies considerably improves its performance. In this context, the players in the sector must quickly opt for a solution if they do not want to run the risk of being outpaced by an already equipped competition. In this article, we will deal with the best approach between internal development or outsourcing via an expert partner in business solutions and mobility.

In-House vs Outsourced CMMS

Campbell 1 argues that maintenance service companies are looking for alternative approaches to get a competitive advantage. Outsourcing their CMMS (Computerized Maintenance Management System) is one of the main ways to achieve this objective. Having the right team, whether internal or external, is essential to ensure that the solution chosen or developed will deliver the expected productivity gains and quality of service. But what exactly is outsourcing? Outsourcing is an agreement whereby a company hires another company to be responsible for a planned or existing activity that is or could be carried out internally. Mclovr 2 indicates that when outsourcing is adopted, it brings significant improvements to the entire organization.

Outsourcing allows companies to focus more on their internal resources and gives them the possibility to sharpen their core business. Campbell 1 shows that taking full advantage of outsourcing will lead to better service, lower cost, and customer satisfaction. DiRomauldo & Gurbaxani 3 have demonstrated that this can considerably increase the quality of service provided and, in addition, allow the acquisition of new managerial and technical skills. Outsourced CMMS specialists, such as Yuman, who have extensive business experience and are able to recruit the best talent in new technologies, are better able to keep pace with the rapid evolution of new cloud and mobile technologies. Gómez et al. 4 extend that that outsourcing your maintenance management information system improves the quality of service in the field.

At first glance, it may seem that the major disadvantage of in-house software development is the extra cost it will inevitably generate. It is indeed obvious that an application used and developed by a single company will be much more expensive than if it is used by a large customer base that can offset the cost. But, beyond the financial problem, several difficulties will arise. Thus Sharma5 highlights three other major problems: finding the right team, providing the right working environment and managing the associated dependency. Indeed, even if the company has significant financial capacity to hire the right resources, a process that itself requires a lot of time and effort, finding and retaining the best talent will quickly get very complicated. Plus, the choice of internal development will require the establishment of an appropriate environment and infrastructure to enable the team to carry out its missions under the best conditions and the necessary management will have to be put in place. Finally, Sharma points out the dependence on the IT team: as soon as the application is put into production, the proper functioning of the solution will depend entirely on the loyalty of the team. As turnover is high in this category of staff currently in shortage, this risk should not be underestimated.

Olive6 indicates that the outsourcing of its CMMS ensures a high degree of budgetary flexibility. Thanks to SaaS (Software as a Service) models, the company only pays for the services when it needs them. The outsourcing agreement can also be constantly adapted to the company's changing needs and scope of use. Another interesting factor is risk reduction. When you develop software in your company, you don't know if it will work. Building, integrating and managing a team of developers to create your own software is not only very expensive but does not ensure the success of the project. On the other hand, when you choose a software publisher, you can check with its existing customer base to ensure the efficiency, performance and availability of the solution.

A large community of users

To Yuman, the users' feedback is at the heart of the development process and the improving of the software solution. The constant communication with our clients makes our success and the gist of our product. Thanks to the community, the application benefits from upgradings on a permanent basis and adding of new functionalities ensuring a more and more precise answer to the needs of our clients which are always in constant evolution. Any innovation can be shared and useful for each and eveyone of our customers very quickly. However, when an intern solution is developped, it is possible to recieve comments and new ideas only from a very small part of users, that will inevitably lead to an environment less conducive to evolution and innovation.

The specificity and complexity of Field Service

Gómez et al.4 show that the management of technicians in the field is complex. In a maintenance service provider company, 80% of the teams are mobile in the field, working over a geographical territory that can be very large. Agnihothri et al. 7 argue that resolution time is a very important parameter. This is the time between the service request and the final resolution provided by the technician. This indicator is a key indicator of the company's effectiveness. Yuman is a company that can optimize this process by providing software that allows maintenance providers to properly manage their mobile staff. This latest generation CMMS software is the ideal solution to facilitate the day-to-day management process. The application can provide you with specific data that provides you with valuable indicators such as: overall workload, location of interventions, work in progress, average time, total cost of repair and many other KPIs.

Conclusion

With the help of technology, organizations can achieve superior service productivity and customer satisfaction. Going in for in-house development might seem somehow beneficial in the beginning, but when you put things into action, there are more stumbling blocks than you anticipated. Outsourcing your CMMS to a specialist in the sector, like Yuman, will be beneficial to your business in the future. We believe that organizations can move to a new service productivity-customer satisfaction frontier by focusing on creating new service strategies whereby a suitable IT-system will be the key to face this transformation. Yuman offers an application which gives companies the opportunity to deal with these upcoming challenges. Give us the chance to show you by booking a free trial and start your digital transformation today!

References

  1. Campbell, J. D. (1995). Outsourcing in maintenance management: a valid alternative to self-provision Journal of Quality in Maintenance Engineering, 1(3), 18-24.
  2. McIvor, R. (2008). What is the right outsourcing strategy for your process? European management journal, 26(1), 24-34.
  3. DiRomauldo, A., & Gurbaxani, V. (1998). Strategic intent for IT outsourcing
  4. Gómez, J., Crespo, A., Moreu, P., Parra, C., & Díaz, V. G. (2009). Outsourcing maintenance in services providers. Safety, reliability and risk analysis: Theory, methods and applications, 829-837.
  5. Sharma, R. (2018, 10 augustus). In-House Software Development Team V/S Outsourced Software Development Team — Challenges &…. Consulted on 1/04/2019, from https://hackernoon.com/in-house-software-development-team-v-s-outsourced-software-development-team-challenges-2bf90630c6a9
  6. Olive, B. (2004). The benefits of maintenance outsourcing, from https://www.plantservices.com/articles/2004/159/
  7. Agnihothri, S., Sivasubramaniam, N., & Simmons, D. (2002). Leveraging technology to improve field service International Journal of Service Industry Management, 13(1), 47-68.
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