The digitalization of maintenance interventions
Friday 22 march 2019
Plan for the digital age
Manual planning systems, or via Excel or Google Calendar having definitely shown their limits, shows that the first major change involves the use of a specialized tool in the planning of maintenance interventions. In this area, it is essential to distinguish between the two categories of interventions, curative and preventive, which do not respond to the same problems and must be treated in an appropriate way.
Curative maintenance interventions
In the context of a curative intervention the some examples, such as the repair of a water leak, a problem of heating in winter, air conditioning in summer, the stake is the urgency. We must immediately find the person best suitable to intervene, the closest to the place of intervention and available to make it. Responsiveness is the key element in such a situation, and digital solutions now make it possible to centralize information in one place, to know where the technicians are and to be able to quickly change the order and assignment of the missions.The latest generation applications automatically notifies technicians and customers from changes and schedule changes.
Preventive maintenance interventions
Preventive interventions represent a very significant volume of activity. They are generally spread over an extensive territory with dense road traffic. Preventive maintenance contracts generate so much information that it can quickly become out of control if you do not have the right IT solution. It is necessary to centralize, memorize, order and distribute the interventions and to activate the visits at the right moment taking into account the availability and the imperatives of the customer.
It becomes essential for service providers to have a tool that is both complete and easy to use to organize optimally and qualitatively the maintenance plans and the associated preventive interventions. In addition to an important area to cover, the tertiary maintenance presents a very great variability of the periodicities. Thus a visit of maintenance or control can be daily or only take place every 2 years.
The range of services to be covered, like facility management, is also frequently very wide. However, reaching a coverage rate close to 100% is a crucial issue for service providers both in terms of quality of service and in terms of compliance with contractual commitments.
Yuman allows the planning of curative and preventive interventions. Thanks to a global vision of the planning and the tasks to come, with it, you can organize the schedule of each technician with ease. Mapping ensures the grouping of geographically close interventions, in order to limit costs and transport times. Yuman also manages the preventive maintenance contracts, distributing the interventions and generating the associated intervention vouchers.
Moving from digital to planning is a major time-saver for the back-office, which frees itself from tedious, complex and time-consuming tasks, and for the teams in the field, it allows for a quick response to the most urgent interventions while being assured that nothing that was originally programmed will be forgotten.
Digitalize paper intervention vouchers
A vast majority of maintenance companies continue to use obsolete and outdated methods, including the use of paperwork vouchers. Particularly time-consuming at the time of field entry or re-entry by the back office, paper vouchers must be definitively abandoned by companies wishing to limit errors, loss of information and save time and money.
Digitalization makes it possible to optimize the working time of technicians in the field by offering them an intervention monitoring tool available from their smartphone. Thus, they can complete their intervention voucher more exhaustively than in the paper version: unlimited information, add photos and parts used in one click, etc. If we take into account the fact that one technician out of two considers paperwork as the least pleasant part of his job, the digitalization of the intervention vouchers appears not only as a time optimization tool, but also as a powerful managerial tool.
Share information in real time
The development of digital and specially cloud has allowed the explosion of information sharing in real time.In the world of real estate maintenance where the priority is to remedy the most urgent requests and where responsiveness is a major competitive advantage, the choice of a digital solution can meet this need for information, whether it is issued by the technician or the customer, within very short deadlines.
Find the right digital tool
56% of companies see the digital switchover as an opportunity to boost their growth and generate significant productivity gains, and in 2018, one in two service providers said they were ready to invest in a CMMS solution for 50 to 100 € per user and per month. Publishers have fully understood the issue and are now able to offer increasingly successful software for each department of the company and in particular the intervention staff. However, the multiplication of tools can lead to greater complexity.
To succeed in the digital transition, the experts recommend focusing on two or three tools maximum, tailored to business specificities and broad functional spectrum. It is by taking this factor into account and in collaboration with experienced maintenance providers that we have developed Yuman, to create a tool that brings real value, exactly meets business needs and integrates with accounting software and pre-existing human resources in the company's information system.
We have designed Yuman as the digital solution for service providers. We centralize the information to facilitate the planning and monitoring of live interventions including a view on the mapping and travel technicians. Our solution is cloud and mobile to meet your requirements on the ground at any time. Adopting Yuman will certainly make you more efficient by simplifying and optimizing the exchange of information, which will necessarily help you to grow.Back to the articles